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Accreditation and Education Staff

Description​

The Accreditation and Education Staff at AANP are responsible for managing educational programs, continuing education (CE) activities, and accreditation processes. This includes processing accreditation applications, maintaining the CE Center, and supporting members and external users with their educational needs.

Current Processes​

  • Managing Accreditation Applications: Handling submissions, reviews, approvals, and communications with applicants.
  • Maintaining the CE Center: Overseeing the catalog of CE activities, ensuring they meet accreditation standards, and updating the CE Tracker.
  • Customer Support: Providing technical and process support to users via phone, email, and live chat.
  • Reporting and Analysis: Generating reports on accreditation metrics, processing times, and user engagement.
  • Event Coordination: Organizing and managing educational events and webinars.

Future Processes and Capabilities​

  • Streamlined Application Process: Implementing a more user-friendly application process for accreditation submissions.
  • Enhanced Data Management: Improving data integration between the CE Center and other AANP systems.
  • Automated Notifications: Setting up automated reminders and notifications for accreditation deadlines and CE activity completions.
  • Advanced Reporting Tools: Utilizing advanced analytics to better understand user engagement and education outcomes.

Security/Access​

  • Role-Based Access Control: Ensuring staff have appropriate access to sensitive data and administrative functions.
  • Secure Data Handling: Maintaining high standards of data security and privacy in all educational and accreditation processes.

Features of the System​

  • Centralized Dashboard: A comprehensive dashboard to manage all aspects of accreditation and education.
  • CE Tracker Integration: Seamless integration with the CE Tracker to monitor and report on CE activities.
  • User-Friendly Interface: An intuitive interface for both staff and users to navigate educational resources and accreditation tools.

Tasks​

  • Review and Approve Applications: Evaluate accreditation applications and approve or reject based on set criteria.
  • Update CE Catalog: Regularly update the CE catalog with new activities and resources.
  • Provide Support: Assist users with their educational and accreditation-related queries and issues.
  • Generate Reports: Create detailed reports on various metrics related to education and accreditation.

Automations​

  • Reminder Emails: Automated emails to remind users of upcoming deadlines and expiring accreditations.
  • Application Status Updates: Automatic updates on the status of accreditation applications.
  • Activity Completion Notifications: Notifications to users upon the completion of CE activities.

Pain Points​

  • Manual Processes: Many accreditation tasks are currently manual and time-consuming.
  • Data Silos: Challenges with integrating data across different systems.
  • User Support Load: High volume of support requests due to complex processes.

Wishlists​

  • Simplified Application Process: A more streamlined and user-friendly application process.
  • Better Data Integration: Improved data integration for more accurate reporting and analysis.
  • Enhanced Support Tools: Better tools and resources to manage user support effectively.

Historical User Feedback​

  • Positive Feedback: Users appreciate the wide range of CE activities available.
  • Areas for Improvement: Users have requested a more straightforward application process and better integration of their educational data.

References​

This detailed Persona document captures the key aspects of the Accreditation and Education Staff's roles, processes, and needs.

Approvals / Signoffs​

RoleNameSignatureDate
Business Analyst
Technical Lead
Stakeholder